The sportbets customer support team is available 24/7, every day of the week. You can reach us through any of the channels below:
- Live Chat: Click the chat button at the bottom right of the website or app. An agent typically responds within 30 seconds to 5 minutes. Even late at night, wait times are no longer than 10 minutes.
- Email: Emailing support@sportbets.im typically gets a response within 1–3 hours. For complex issues, attaching screenshots or documents helps speed up the resolution.
- Help Center: The FAQ section on our website has answers to the most common questions — you'll often find a solution right there.
Live chat is the fastest way to reach us. For payment or account-related issues, chatting while logged in speeds up verification and gets you a resolution faster.
Withdrawing funds from sportbets is a straightforward process. Just follow the steps below:
- Step 1: Log in to your account and go to the "Wallet" or "Withdrawal" section.
- Step 2: Choose your payment method — bKash, Nagad, or Rocket.
- Step 3: Enter the amount. Minimum withdrawal ৳500, maximum daily withdrawal ৳50,000.
- Step 4: Submit your request. If this is your first withdrawal, make sure your KYC verification is complete.
Time: Withdrawals typically arrive within 15 minutes to 24 hours. During peak times, it may take up to 48 hours. sportbets charges no withdrawal fees — you receive your full winnings. Note that bonus balances are subject to specific wagering requirements.
Registering on sportbets is completely free and takes just 2 minutes. Your account is created in two simple steps:
- What you need for Step 1: Full name, an active Bangladeshi mobile number, email address, and date of birth (must be at least 18 years old).
- What to do in Step 2: Choose a unique username, create a strong password, and agree to the terms and conditions.
Your account is activated immediately after registration — no email verification required. However, KYC verification using your national ID or passport must be completed before your first withdrawal. Each individual may only register one account.
Claiming the sportbets welcome bonus is simple — no separate code or application required:
- Make your first deposit after registering. A minimum deposit of ৳500 is all it takes to activate your bonus.
- You'll automatically receive a 100% bonus on every deposit you make — up to a maximum of ৳5,000.
- That means a ৳1,000 deposit gives you ৳2,000 to start with.
- To withdraw bonus funds, you must wager 10x the total bonus amount (e.g., a ৳1,000 bonus requires ৳10,000 in bets).
The bonus is valid for 30 days — if the wagering requirement isn't met within that time, the bonus will be forfeited. See the Terms & Conditions page for full details.
No, absolutely not. sportbets is strictly for individuals aged 18 and above. This isn't just a rule — it's our firm policy and a condition of our international license.
- Your date of birth is verified during registration. Accounts cannot be created by anyone under 18.
- Age is re-verified during KYC. Anyone found to have provided false information will have their account and all funds forfeited.
- If there are minors in your household, do not leave your sportbets account logged in on shared devices.
If you suspect a minor is accessing an account in any way, report it immediately to support@sportbets.im. Child protection is our highest priority.
Sportbets takes responsible gaming seriously. Log in to your account and go to Settings → Responsible Gaming to access all the tools below:
- Deposit Limit: Set a maximum daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Session Time Limit: Set a daily time limit for your play sessions in advance. You'll receive an automatic alert when your time is up.
- Time-Out (Cooling-Off): Temporarily suspend your account for anywhere between 1 day and 6 weeks.
- Self-Exclusion: You can suspend your account temporarily or close it permanently for 6 months or longer. No promotional messages are sent during the exclusion period.
- Reality Check: Your spending and playing time will be displayed at regular intervals.
Betting is for entertainment, not income. If you ever need help, contact support directly.
Yes, sportbets has its own mobile app — available for both Android and iOS. Here's how to download it:
- Android users: Go to the "Download" page on sportbets.im and download the APK file. Before downloading, go to your phone's settings and enable "Unknown sources" or "Install from unknown sources".
- iOS users: Search "sportbets" on the App Store, or use the iOS download link on our download page.
App highlights: Fingerprint and Face ID login, push notifications for match starts and bonus updates, a fast betting interface, and low data usage. The app is free and updates automatically. If you run into any issues, check the instructions on the Download page.