🔒 Data security

Sportbets Privacy Policy — How safe is your information with us

When you use sportbets, certain information is shared with us. This page explains what that information is, why it is collected, and how it is stored.

Last updated: January 2026
Our Security Layers
SSL/TLS Encryption256-bit
Data access controlsMaximum
Third-Party Sharing LimitsMinimum
Data Deletion OptionComplete
Core Pillars of Protection

How we protect your information

Every piece of information you provide to sportbets is collected for a specific reason and stored with the highest level of security

End-to-end encryption

When you log in or make a payment on sportbets, all data is protected with 256-bit SSL encryption — no one can intercept it in transit.

Secure Data Storage

Your personal information is stored on secured servers accessible only to authorized personnel. Regular security audits are conducted.

Limits on Data Sharing

Sportbets never sells your information. Only the minimum necessary data is shared with selected partners, and strictly when required to deliver our services.

Your Controls

You can view, correct, or delete your personal data at any time — either directly through your account or by contacting our support team.

Cookie transparency

This page clearly explains which cookies we use and why. You have the right to opt out of any non-essential cookies.

Data retention period

No data is retained beyond what is required to meet legal obligations. Once an account is closed, data is deleted after a specified retention period.

1. What types of information do we collect?

Sportbets collects two types of information from you — what you provide directly and what is collected automatically.

Data Type Example When it is collected
Identity Information Name, date of birth, ID number During Registration & KYC Verification
Contact Information Email, phone number At Registration
Financial information BKash/Nagad number, transaction history At the time of payment
Activity Data Bet history, login timestamps While Using the Platform
Technical information IP address, device type, browser Automatically

Special Note: sportbets never stores your payment PIN, OTP, or password. This information will never be requested under any circumstances.

2. Why Do We Collect Your Information?

Sportbets uses your information only for the specific purposes listed below — it is never used for anything beyond these:

  • Account Management: Registration, login, account security, and identity verification.
  • Service Delivery: Processing bets, completing payments, and returning winnings.
  • Contact: Sending emails or SMS about bonuses, promotions, or system updates.
  • Security & fraud prevention: Detecting and preventing suspicious activity.
  • Legal obligations: Retention of data required by licensing authorities.
  • Service Improvement: Analytics to improve your overall platform experience.

Sportbets does not sell your information to advertising networks or share it for third-party marketing.

You can easily opt out of promotional emails or SMS through your account settings. However, essential system communications cannot be disabled.

3. Who Is Your Information Shared With?

Sportbets shares information with selected parties only in limited circumstances and for specific reasons:

  • Payment processors: To process transactions with payment partners such as bKash, Nagad, or Rocket.
  • Identity Verification Services: With approved third parties for the KYC process.
  • Technology partners: With cloud storage or cybersecurity service providers.
  • Regulatory authority: In response to valid requests from licensing authorities or law enforcement agencies.

Our commitment: Before sharing your data with any third party, sportbets verifies their privacy and security standards. Every agreement includes data protection clauses.

For any international data transfers, sportbets ensures that the destination country or organisation maintains adequate data protection standards.

4. Cookies & tracking technologies

Sportbets uses cookies to keep the website and app running smoothly. The types of cookies used and their purposes are outlined below:

You can disable optional cookies through your browser or device settings. Note that turning off essential cookies may cause certain features to stop working.

5. How do we keep your information secure?

Sportbets applies both technical and organizational measures to protect your data:

  • Encryption: All data transmissions are secured with 256-bit TLS/SSL. Sensitive information stored in our databases is kept encrypted at all times.
  • Access Control: Staff can only access the data necessary for their specific role, in line with the Least Privilege principle.
  • Regular security audits: Regular Penetration Testing is conducted by independent third-party security experts.
  • Two-factor authentication (2FA): Two-factor authentication is available to add an extra layer of protection to your account.
  • Incident Response Plan: In the event of a security incident, affected users will be notified within 72 hours.

That said, no digital system is 100% impenetrable. Please keep your account password strong and never share it with anyone.

6. Your Rights

As a sportbets user, you have the following rights over your own information:

Right to access your data

You may request to see what information sportbets holds about you at any time.

Right to Correction

You may request corrections to any inaccurate or outdated information.

Right to erasure

You may request deletion of data beyond legal requirements after your account is closed.

Right to object to processing

You may object to your information being used for specific purposes.

Right to Data Portability

You may request an export of your data in a common format.

Right to File a Complaint

If you are unsatisfied with how your data is handled, you can file a complaint directly at support@sportbets.im.

To exercise any of these rights, contact us via live chat or email. We will respond to your request within 30 business days.

7. Children's Privacy

Sportbets is an adults-only platform. We do not knowingly collect any information from individuals under the age of 18.

If you believe a minor's information has been collected by mistake, please contact support@sportbets.im immediately. Upon verification, the information will be deleted without delay and the account will be closed.

Parents can restrict access to sportbets on their children's devices. Visit our Responsible Gaming page for more details.

8. Policy Changes & Contact

Sportbets reserves the right to update this Privacy Policy as needed. When changes are made:

  • The "Last Updated" date at the top of the page will be revised.
  • For significant changes, you will be notified at your registered email address.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.

Contact: For any privacy-related questions or requests: support@sportbets.im — Our Privacy Team responds within 30 minutes.

This policy has been written in plain, straightforward language so any user can easily understand it. If anything is unclear, feel free to ask us directly.

FAQ

Frequently Asked Questions

Answers to questions about free spins and cricket betting

To participate in the daily check-in and free spin offers on sportbets, simply log in once a day. After logging in, look for the Daily Rewards button on the home screen or under the "Promotions" tab — just click it to claim your reward. Logging in on consecutive days unlocks progressively bigger rewards, such as free spins after 3 days and a bonus balance after 7 days. Free spins are generally valid on selected slots games and must be used within 24 to 48 hours. Any unused spins are automatically cancelled once they expire.

After logging in, go to the "Sports Betting" or "Bet" section from the top menu. There you will find a list of ongoing and upcoming matches under the cricket category. Click on any match to view all available markets — match winner, over totals, top scorer, and more. Click on the odds for the market you want to bet on, and a bet slip will open on the right. Enter your stake and press "Confirm Bet" to place it. Before placing your first bet, you will need to make a deposit to your account via bKash or Nagad.

Your privacy is protected — get started with confidence

Sportbets takes your data security seriously. Register now and enjoy the best Sports Betting experience in Bangladesh.

SSL Secured
Your Data Is Never Sold
You're in Control
24/7 Support
বাংলা